Terms and Conditions

Booking Conditions and information

1.    Contracts – A Binding contract is only entered into when Jolly Good Alpine Holidays Limited of  Thrognal Farm, Bull Lane, Newington, Nr Sittingbourne, Kent ME9 7SJ has issued a Confirmation Invoice.  This takes place after we have received a completed and signed Booking Form with payment of the deposit

2.    Payments – An initial deposit of £90 per person is required together with the Booking Form.  If booking less than 6 weeks prior to your holiday the full amount is payable.  Any balance is due 8 weeks prior to departure.  If the balance is not received in time we reserve the right to cancel your holiday and apply the cancellation conditions as set out below.

3.    Travel Details – Because the majority of our holidays are individually tailored it is not possible to include all information concerning travel details in our brochure.  Any travel arrangements we make on your behalf will be included in the confirmation invoice.

4.    Cancellations by you
4.1    You may cancel your holiday at any time, provided that the person signing the Booking Form confirms the cancellation in writing.  If you cancel your booking more than six weeks before departure we will retain your deposit.  If you cancel less than six weeks before departure we will use reasonable effort to cancel any travel arrangements, accommodation and other services but it may not always be possible to obtain refunds and therefore the following cancellation charges will apply:

	Period before departure within which written cancellation is received
	More than 42 Days	42/29 Days	28/15 Days	Less Than 14 Days
	Sum of cancellation charges shown as a percentage of the holiday price
	Deposit	40%	60%	75%

4.2    You may change your booking by transferring it to another person provided that:
i)    any transportation carrier allows us to transfer any travel arrangements such as ferry or similar bookings that have been made on your behalf
ii)    you, or the transferee, pay any balance due before the transfer is authorised by us, and the transfer meets all the conditions of the holiday you booked
iii)    the transfer is subject to the payment of any additional charges by suppliers of transportation services to amend any relevant tickets where permitted

5.    Cancellations by Jolly Good Alpine Holidays – Where a group holiday is booked, if the required minimum number of holiday makers (as stated in the itinerary) is not reached we will, subject to 30 days warning, either cancel the holiday, offer a full refund, or apply a supplement subject to your approval.

6.    Alterations by you  –  We will do our best to make any alterations you may require after confirmation has been issued subject to the payment of any increased costs relevant to the change, and if less than 6 weeks prior to departure in addition a £30 charge will be levied together with any communication costs incurred.

7.    Alterations by Jolly Good Alpine  Holidays
7.1    Occasionally we have to make changes (including changes of price) for reasons of ‘force majeure’.  This legal tern means unusual and unforeseeable circumstances beyond our control, the consequences of which neither our suppliers nor we can avoid.  Examples are war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.
7.2    If the alteration is significant (see 7.3 below) then we will notify you as soon as possible and offer you the choice of: i) accepting the modification, ii) changing the booking to an alternative holiday, or iii) cancelling and receiving a full refund.  If the alternative is cheaper we will refund the difference, and if it is more expensive you will pay the difference to us.  If there is a significant change within 6 weeks of departure for any reason other than those mentioned in paragraph 7.1 and you decide to cancel and receive a full refund then we will pay you in addition compensation amounting to 15% of the cost of your holiday.   
7.3    Significant alterations are a change in the resort, change in the hotel or a change to a lower standard of accommodation.
7.4    If there is a minor alteration (i.e. any change not included in 7.3 above) then we will try to notify you, though we are not obliged to do so, nor are we obliged to pay compensation.
7.5    As the travel arrangements that we arrange are for small numbers of passengers we can make no special arrangements if your travel is delayed.

8.    Exchange rates – Prices in this brochure are based on and exchange rate of 1.25 Euro per Pound Sterling.

9.    Surcharges – If payment is made in full on booking, no surcharges will apply, otherwise surcharges may be applied in the event of : a variation of the exchange rate specified in paragraph 8, governmental action, increases in transportation costs.  We will absorb amounts up to 2% of the holiday price excluding insurance premiums.  Only amounts in excess of 2% will be passed on, and if this means paying more than an increase of 10% of the holiday price you will be entitled to cancel your holiday and obtain a full refund of all money paid, (except insurance premiums) subject to your cancellation being made within 7 days of the notification.

10.    Liability –  Should you or one of the persons included in your booking suffer death, personal injury or illness arising out of an activity forming part of your holiday arrangements, we will accept responsibility unless there has been no fault on our part or our suppliers and the cause was your own or the relevant persons fault, or one which neither we no our suppliers could have anticipated or avoided even with the exercise of all due care.  However, where death or personal injury is suffered in the course of air, rail or sea travel and hotel accommodation we limit our liability to compensate you in accordance with the relevant international law conventions, which limit liability.  Where the cause of death or personal injury is the act or omission of our agents, suppliers or sub-contractors our acceptance of liability is subject to you assigning to us your rights against them and to your so-operation with us in any legal action we may wish to take against them.  The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the holiday.

11.    Insurance – It is an essential condition of your booking a holiday that you take out adequate holiday insurance to our reasonable satisfaction.  We will ask you to let us have evidence of the insurance at least six weeks prior to departure or at the time of booking if later.  We reserve the right to terminate your booking if you fail to obtain travel insurance cover.

12.    Complaints – If you have any complaint you should make it known at the earliest opportunity to our local representative.  If they are unable to resolve the problem to your satisfaction you should contact our head office.  If at the end or your trop you feel that your complaint has not been properly dealt with, you must first notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the problem.

13.    Financial Protection – All monies received are held in a Trust Fund under the Package Travel, Package Holidays and Package Tours Regulations 1992.  This means that any money paid by you is not released to us until your holiday is completed, providing you with financial security in the unlikely event of our insolvency.

14.    Jurisdiction – All matters arising from your contract with us are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.

15.    Variation in Brochure details – All information and prices contained in our website were correct at October 2008, you will be told of any changes before any booking is confirmed.